Refund Policy

We understand that situations may arise where a refund is necessary. This policy explains the circumstances under which refunds are offered and how to initiate the process. We aim to resolve any refund issues fairly and efficiently

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REFUND POLICY

REFUND ELIGIBILITY CRITERIA

Payments processed through the payment gateway are generally non-refundable, except under specific circumstances. Refunds may be considered if:

1. OVERCHARGING DUE TO TECHNICAL ERROR
  • A customer's card or bank account is charged more than once or for an excessive amount due to a technical mistake.
  • Refunds will be issued for the excess amount, minus any Payment Gateway fees incurred.
2. UNSUCCESSFUL REGISTRATION
  • The customer's card or bank account is charged due to a technical problem, but registration is unsuccessful.
  • No upfront payment is required for Psrao Digital Solutions services; after deducting the payment gateway fee, the remaining amount will be refunded.

REFUND PROCESS

1. MANUAL PROCESSING
  • Valid refund claims, processed manually, will be reimbursed within five to seven (5-7) days of Psrao Digital Solutions receiving the online registration form.
  • Depending on the bank's processing time, it may take additional work days for the refund to reflect in the customer's account.
2. UNPAID PURCHASES AND SETTLEMENTS

Psrao Digital Solutions will contact the user or payee regarding any unpaid purchases and facilitate necessary settlements.

DISPUTE RESOLUTION
1. PROBLEM RESOLUTION
  • In cases where Psrao Digital Solutions cannot resolve the issue, the disagreement may be attributed to the account of the payer.
  • The payee cannot dispute the direct credit or debit related to the disputed payment.
  • Any agreed-upon payback will be handled by Psrao Digital Solutions suppliers as per repayment terms.
2. CHARGEBACKS
  • Chargebacks where the payee, user, or service provider has already been paid are resolved according to the terms of the agreement.
  • Customers and investors are informed that chargeback disputes must adhere to the rules stipulated in the agreement.
  • This refund policy outlines the conditions and procedures for refund eligibility, processing, and dispute resolution, providing clarity to users and investors involved in transactions through the payment gateway.